Monthly Archives: April 2016

Is Your Investment in ECM Future-Proof?

Once upon my career, I led a team of enterprise architects. Among the many responsibilities we shared, none was more important than the strategic analysis of IT investments. The goals of the annual (and sometimes more frequent) exercise: 1) decide … Continue reading

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The Future of Content is Customer-Centric

When I was a Gartner ECM analyst, I answered approximately 42,300 client questions. This rough estimate is based on three factors: time on job (9.4 years), inquiries per year (avg. 900), and questions per inquiry (avg. 5). Inquiries, by the … Continue reading

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