Category Archives: Uncategorized

Charity begins in my pocket

Now that my son is grown, married, living in another part of the country, and busy with his own complicated set of life challenges, we don’t get as much time to talk. So, when we occasionally do, it’s important to … Continue reading

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The Future of Content is Cognitive

According to Gartner, most enterprises have no cohesive strategy or sufficient controls across redundant systems and redundant content. Why? Perhaps it’s because regardless of the potential value of content, 90% of business leadership thinks structured data is more critical toward … Continue reading

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Is Your Investment in ECM Future-Proof?

Once upon my career, I led a team of enterprise architects. Among the many responsibilities we shared, none was more important than the strategic analysis of IT investments. The goals of the annual (and sometimes more frequent) exercise: 1) decide … Continue reading

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The Future of Content is Customer-Centric

When I was a Gartner ECM analyst, I answered approximately 42,300 client questions. This rough estimate is based on three factors: time on job (9.4 years), inquiries per year (avg. 900), and questions per inquiry (avg. 5). Inquiries, by the … Continue reading

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IRM – The Final Countdown

As I dimly recall – thanks to education received in another century altogether – there’s an edict (ethos?) in science that “no proof exists without remaining doubt.” Maybe this is partly due to the fact that there are always those … Continue reading

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The Rise of Social Documents

I’ve had a hard time finding the best way to describe an emerging technology, despite having bet a large part of my career on its potential. Worse, attempts by others to deliver applications that are ‘close enough’ have clouded the … Continue reading

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Is SharePoint the New Definition of ECM in Legal?

Until recently, the content management software marketplace was fragmented. Many vendors, industry analysts, and buyers insisted that their viewpoints about the future of ECM made the most sense. But despite nearly continuous investment in the technology, most firms’ implementations ranged … Continue reading

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