Author Archives: Toby Bell

About Toby Bell

Toby has over 25 years of leadership experience in technology strategy, analysis, development, and delivery. He's managed people, products, projects, and profits equally well. His work history ranges from marketing and communications to software design and development to global consulting to technology research and analysis to business leadership. He has provided strategic advice to many companies; has written a strong body of research; is widely quoted across technology and business media; and has been a keynote speaker for Ernst & Young, Arthur Andersen, Gartner, and their clients. Toby Bell has spent over 30 years as a global technology executive with experience ranging across enterprise technology strategy, analysis, development, and delivery. His perspectives about idealizing the interplay between people and emerging content, analytics, and process technologies stem from a balanced career as an enterprise end-user, industry analyst, and vendor in this evolving marketplace. Toby has provided strategic advice to many companies; has written a strong body of research; is widely quoted across technology and business media; and has been a keynote speaker on behalf of Ernst & Young, Arthur Andersen, Gartner, IBM, AIIM, and their respective clients.

Charity begins in my pocket

Now that my son is grown, married, living in another part of the country, and busy with his own complicated set of life challenges, we don’t get as much time to talk. So, when we occasionally do, it’s important to … Continue reading

Posted in Less Than Serious, Uncategorized | Tagged , , , , , , | Leave a comment

The Future of Content is Cognitive

According to Gartner, most enterprises have no cohesive strategy or sufficient controls across redundant systems and redundant content. Why? Perhaps it’s because regardless of the potential value of content, 90% of business leadership thinks structured data is more critical toward … Continue reading

Posted in Uncategorized | Leave a comment

Is Your Investment in ECM Future-Proof?

Once upon my career, I led a team of enterprise architects. Among the many responsibilities we shared, none was more important than the strategic analysis of IT investments. The goals of the annual (and sometimes more frequent) exercise: 1) decide … Continue reading

Posted in Uncategorized | Leave a comment

The Future of Content is Customer-Centric

When I was a Gartner ECM analyst, I answered approximately 42,300 client questions. This rough estimate is based on three factors: time on job (9.4 years), inquiries per year (avg. 900), and questions per inquiry (avg. 5). Inquiries, by the … Continue reading

Posted in Uncategorized | Leave a comment

CMO Suites – Missing the Point (Despite Some Analytics)

It has been suggested by recent comments that I have become a standard bearer for content valuation. Admittedly, much of what I have written does seem tied to unusual events, personalities, and costs related to documents. As if there’s a … Continue reading

Posted in Business Process Optimization, Content Strategy, ECM | Tagged , , , , , | Leave a comment

IRM – The Final Countdown

As I dimly recall – thanks to education received in another century altogether – there’s an edict (ethos?) in science that “no proof exists without remaining doubt.” Maybe this is partly due to the fact that there are always those … Continue reading

Posted in Uncategorized | Tagged , , , , , , , | Leave a comment

Content in the Cloud – WWKBD*

“When Content Goes Out The Door, Control Goes With It.” If you are a goofy optimist, this statement might seem self-explanatory. And, you might feel comforted. But I’d have to wonder if you are clear on the facts: content is … Continue reading

Posted in Business Process Optimization, Content Strategy, ECM, Reputation Management | Tagged , , , , | Leave a comment