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Author Archives: Toby Bell
Charity begins in my pocket
Now that my son is grown, married, living in another part of the country, and busy with his own complicated set of life challenges, we don’t get as much time to talk. So, when we occasionally do, it’s important to … Continue reading
Posted in Less Than Serious, Uncategorized
Tagged 5G, drone delivery, gambling, gameplay, porn, TED, US Congress
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The Future of Content is Cognitive
According to Gartner, most enterprises have no cohesive strategy or sufficient controls across redundant systems and redundant content. Why? Perhaps it’s because regardless of the potential value of content, 90% of business leadership thinks structured data is more critical toward … Continue reading
Posted in Uncategorized
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Is Your Investment in ECM Future-Proof?
Once upon my career, I led a team of enterprise architects. Among the many responsibilities we shared, none was more important than the strategic analysis of IT investments. The goals of the annual (and sometimes more frequent) exercise: 1) decide … Continue reading
Posted in Uncategorized
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The Future of Content is Customer-Centric
When I was a Gartner ECM analyst, I answered approximately 42,300 client questions. This rough estimate is based on three factors: time on job (9.4 years), inquiries per year (avg. 900), and questions per inquiry (avg. 5). Inquiries, by the … Continue reading
Posted in Uncategorized
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CMO Suites – Missing the Point (Despite Some Analytics)
It has been suggested by recent comments that I have become a standard bearer for content valuation. Admittedly, much of what I have written does seem tied to unusual events, personalities, and costs related to documents. As if there’s a … Continue reading
Posted in Business Process Optimization, Content Strategy, ECM
Tagged CMO, Collaboration, content valuation, CXM, Litéra, Quentin Tarantino
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IRM – The Final Countdown
As I dimly recall – thanks to education received in another century altogether – there’s an edict (ethos?) in science that “no proof exists without remaining doubt.” Maybe this is partly due to the fact that there are always those … Continue reading
Posted in Uncategorized
Tagged Apple iPhone, Dell, Edward Snowden, Information Rights Management, IRM, Litéra, New York City, NSA
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Content in the Cloud – WWKBD*
“When Content Goes Out The Door, Control Goes With It.” If you are a goofy optimist, this statement might seem self-explanatory. And, you might feel comforted. But I’d have to wonder if you are clear on the facts: content is … Continue reading
Posted in Business Process Optimization, Content Strategy, ECM, Reputation Management
Tagged Dropbox, FUD, Katherine Bigelow, LinkedIn, PDF
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Google – Walking the Talk
Google’s latest advertising slogan/mantra is deceptively simple: “Work the way you live.” Toward that concept, the most unintentionally funny presentation at Gartner’s 2012 ITxpo was a lunch session hosted by Google. To be fair, I should disclose that Google is … Continue reading
Posted in Content Strategy, Technology
Tagged Collaboration, Collaborative Authoring, Enterprise-class, Google, Google Docs, Hall & Oates, Irony, Maneater, Sara Allen
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Great News for Telemarketers!
Not that I’m suggesting that trends in our modern service-based economy might ultimately make the headline a ‘grabber’ for many more of us in the future than might find it appealing at this moment – but the simple fact is that … Continue reading
Posted in Content Strategy, Technology
Tagged Content in the Cloud, Content Risk Management, DNC, Google, Litéra, Mom
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The Rise of Social Documents
I’ve had a hard time finding the best way to describe an emerging technology, despite having bet a large part of my career on its potential. Worse, attempts by others to deliver applications that are ‘close enough’ have clouded the … Continue reading
Posted in Content Strategy, Technology, Uncategorized
Tagged Collaborative Authoring, email, Google Docs, grrr, iPad
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Toby Bell 